Certificate FAQs

Frequently Asked Questions about our Templates

 

  • The certificates seem to take a while to open in my browser. Is something wrong?
  • Do I need any special software to use this site?
  • How do I print an award?
  • How do I customize the certificate with the recipients’ name?
  • Do I need a special printer to use your award certificates?
  • I’d like to give out your awards, but your certificates will take up too much space. Can I get half-sized awards?
  • Do I have to use a special type of paper?
  • When I use Make-A-Cert it only displays a blank page after I’ve made my award certificate. What am I doing wrong?
  • Make-A-Cert gives me the border and watermark just fine, but the text doesn’t show up. I get little boxes instead of text. Help!
  • When I print a certificate it is not centered correctly and extra white space appears on the right side of the award. Can I fix this?
  • Help! I’ve forgotten my password!
  • It’s been fun, but I want to cancel my subscription. How do I do that?

The certificates seem to take a while to open in my browser. Is something wrong?

Not at all.
One of our main goals is to provide absolutely top quality certificates with vibrant colors and intricate detail. Because of this some of the certificate file sizes can become rather large, especially if you are using a dial up connection for your Internet browsing. We do optimize the image files as much as possible, however we will never go to the extreme of over-optimizing a certifcate so that the quality suffers

Do I need any special software to use this site?

To maintain the best quality and satisfy cross browser/operating system concerns, our certificates are all made with Adobe Acrobat and saved as PDF files. So the Free Acrobat Reader is a requirement. Most people already have this software installed on their computer. If you don’t or need to upgrade the version you have you may download it for Free by clicking this link to Adobe’s web site.

How do I print an award?

Simply click on the link to view the award certificate you would like to print. Once it is loaded in your browswer window follow the very simple steps to customize it, then click on File and Print. What could be easier!?!

How do I customize the certificate with the recipients name?

Click on the first editable line of text in the certificate you have chosen. You will see that this puts a little cursor in that line. Delete the placeholder text we have put there to identify that the line is indeed editable and type in the information you would like. If there is a second editable line simply hit the Tab key to move to that next line. If not, hit the Enter key. Now you’re ready to print!


Do I need a special printer to use your award certificates?

No, any standard color printer will work just fine with our certificates!


I’d like to give out your awards, but your certificates will take up too much space. Can I get half-sized awards?

Sure! It’s not only easy to do, but you can print out almost any of our certificates in half-sized dimensions! Here’s how to do it:

  • Open up the certificate in your browser
  • Click on File and then Print
  • In the new window that pops up make sure “Shrink oversized pages to paper size” is checked
  • Just below that Uncheck “Auto-rotate and center pages”
  • Click the “OK” button to begin printing


Do I have to use a special type of paper?

No you don’t. Our professionally designed certificates will look great with any type or stock of paper! Of course if you use a better printer and high quality paper the certificates will be even clearer and more professional looking. Here’s a tip if you want to produce an Ultra High Quality award… Use your printer’s highest DPI (dots per inch) setting and load in a piece of Picture or Photo Paper. You’ll be amazed at the quality of certificate this method will produce for you!When I use Make-A-Cert it only displays a blank page after I’ve made my award certificate. What am I doing wrong?

You’re not doing anything wrong!The problem is that you’re using a version of Internet Explorer which is a bit buggy in how it performs Content-Disposition Handling. A patch for this bug has been issued by Microsoft. You can read more about the bug and install the security patch issued by Microsoft from the following URL address: http://www.microsoft.com/windows/ie/downloads/critical/q313675/default.asp

We highly suggest you install this security patch! Not so much because it affects the usability of our site, but because without it you open yourself to potentially having your rogue webmaster start running executable (.exe) files on your computer via a web page without your knowledge.

Make-A-Cert gives me the border and watermark just fine, but the text doesn’t show up. I get little boxes instead of text. Help!

We have had a few reports of this one, and the solution is quite simple thankfully. The short answer is that you need to download and install the free Acrobat Reader directly from Adobe’s web site. Even if the Acrobat Reader version which came with your computer already says it is a newer one.The longer answer is… apparently the Acrobat Reader software which is pre-installed on some Microsoft Windows installations has some functionality either crippled or disabled. Namely, the ability to display some embedded fonts if you do not already have those fonts installed on your local computer. We have verified this on new installs of Windows XP and NT, though other flavors and even Operating Systems may also be affected. The quick (and only) fix is to install Acrobat Reader directly from Adobe.

When I print a certificate it is not centered correctly and extra white space appears on the right side of the award. Can I fix this?

There are two reasons why you may experience this issue. First, you may be using a printer driver which came with Windows, instead of the drivers which are made for your specific printer. Some generic Windows-supplied printer drivers do not take advantage of the full functionality of your printer, most notably the ability to adjust the bottom margins of a printed page.You may also experience this problem if your printer is built in such a way that it forces a certain amount of white space at the “bottom” of the page. We have seen this specific behavior with some Hewlett Packard and Lexmark printers, though there may be others which are affected.

The fix is to download and install the latest driver for your printer directly from the manufacturer. Then you will want to set a Custom Page height of Eleven and one-half inches, leaving the page width at Eight and one-half inches. Once this new value is set simply choose the new Custom Page size when you’re printing a certificate and it should be perfectly centered.

Here’s how we set these values for the HP printers we’ve tested:

  • Select the Start button
  • Select Settings
  • Select Control Panel
  • Select the Printers icon (on Windows 10 ) or the Printers and Faxes icon (on NT/XP)
  • Right Click on the icon for your Hewlett Packard printer
  • Select the Printing Preferences option
  • Scroll down the Paper Size field and select the Custom option
  • Change the Length so that it reads 11.50 inches
  • Click the OK button all the way back out to accept the changes
  • You are now ready to print. Just make sure Custom is chosen before you start printing an award certificate.

Here’s how we set these values for the Lexmark printers we’ve tested:

  • Select the Start button
  • Select Settings
  • Select Control Panel
  • Select the Printers icon (on Windows 95/98/ME) or the Printers and Faxes icon (on NT/XP
  • Right Click on the icon for your Lexmark printer
  • Select the Printing Preferences option
  • Scroll down the Paper Size field and select the Custom option
  • Press the Custom Paper Size button
  • Change the Length so that it reads 1150 (1/100ths of an inch)
  • Click the OK button all the way back out to accept the changes
  • You are now ready to print. Just make sure Custom is chosen before you start printing an award certificate.


Help! I’ve forgotten my password!

Not a problem! Our automated system can retrieve it for you and send it to your registered email address.Simply visit the following page: http://design-certificates.com/contact-us/, type in your username or email address and hit the Get Password button. Our system will send your password to you immediately.

If for some reason that doesn’t work; if you cannot remember your username; or if you no longer have access to your registered email address, please use our Contact Form including as much information as you can, most importanly the email address you used when registering and your name. Our staff will research the subscriber database manually and email you the details.


It’s been fun, but I want to cancel my subscription. How do I do that?

Simply use our subscirber contact form located at members/contact.php or send an email to http://design-certificates.com/about with your request and we will issue a cancellation order immediately. We will send you confirmation when the cancellation has been completed. Please include as much information as possible about your account, most importantly your name, your username, and your email address.